Return Policy
As per our return policy, you can return the product within 30 days of receiving it.
Eligibility for Returns
To be eligible for a turn:
- The item needs to be in the same condition as when you received it.
- It must be unworn or unused, with tags, and should be in its original packaging.
- A receipt or proof of purchase is also required.
To initiate a return, contact us at info@smashithoney.com.
Once your return is accepted, we will provide you with a return shipping label and detailed instructions for how to proceed with the return. Please ensure that you request a return before sending back the item. Returns sent without any prior approval will not be accepted under any condition.
For any more return-related inquiries, feel free to email us at info@smashithoney.com.
Damages and Issues
Please inspect your order upon its arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue and ensure your complete satisfaction with our product.
Exceptions and Non-Returnable Items
Certain items are not eligible for returns including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Please note that sale items and gift cards are non-returnable. If you have any concerns regarding your item, don’t hesitate to reach out to us for further clarification.
Exchanges
For any kind of exchange, the fastest approach is to return the original item. Once it is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
For orders that are shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, and that too without any justification. But the items must be in the same condition as you received (unused, with tags, and original packaging). A receipt or proof of purchase is also required.
Refunds
After receiving and properly inspecting your return, we will notify you of the refund status. If it is approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund has been approved, contact us at info@smashithoney.com.